Frequently Asked Questions
We are Supafast. Supaeasy. Supacolour.
Supacolour was created with the mission to make high-quality heat transfers so fast and easy that anyone with a heat press can become a professional printer. We streamlined every step of the process, from pricing and placing your orders to receiving your transfers and pressing them on almost any fabric. The result is the most efficient and versatile heat transfer available.
What makes Supacolour unique?
Supacolor combines the quality of traditional silkscreen techniques with the flexibility and convenience of digital printing to allow anyone with a heat press to customize textiles with premium-quality printing.
How fast can you print my transfers?
Supacolour is Supafast.
Most orders placed Monday through Friday, ship the next business day. Larger volumes will take longer. Please contact us for an estimate.
Due to Covid-19 restrictions, our current lead time is 1-2 days for most orders.
How durable is Supacolour?
Is Supacolor eco-friendly?
Yes, Supacolor uses water-based inks without harsh or toxic chemicals. Transfers come on recyclable transfer paper.
Do you supply heat transfer paper/sheets?
We do not supply materials or the machinery to make Supacolour.
What level of details can Supacolour reproduce?
Our process prints millions of colors and gradients, allowing us to reproduce almost any artwork, no matter how complex. We can render fine detail as small as 1 mm tall without requiring ugly traps or borders.
Does Supacolour have art templates for the different sizing?
What sizes are available?
Your designs can be any size from tiny all the way up to up to 300×420. Just find the right size category that’s right for you!
Watch this video to learn How to choose the right size category for your Supacolour.
What files work best for Supacolour?
What color profiles can Supacolour print?
Supacolour’s default print process is CMYK (actually, we run a six-color process that gives Supacolour transfers more range in the colour spectrum). We have the ability to Pantone (PMS) color match. All you need to do is indicate the colours in your order. We do not print RGB files.
What if I am not sure if my artwork is set up correctly?
Follow our art specifications as best as you can. If you are still not sure, submit your order to us anyways. We will review your order and notify you if there are any issues. Supacolour will work with you to make sure that we help you print the best transfers possible.
Does Supacolour provide art proofs?
Supacolour does not provide art proofs as a part of its ordering process. Our goal is to produce your Supacolour as quickly as possible. Our process is very accurate. As long as you upload great artwork, we’ll make great transfers.
How do I order Supacolour?
Supacolor is available for purchase through our website. Customers are asked to enter the orders online to expedite the processing of the job and to minimize mistakes.
Watch this video to learn How to Order Supacolor.
How is Supacolour priced?
Supacolor is priced based on transfer type, size and quantity.
- Step 1: Choose the transfer that works best for the fabric you want to print on.
- Step 2: Select the smallest size category that your design fits in.
- Step 3: Cross reference the size category and the desired quantity to find your price.
We only sell custom-printed individual transfers ready to be pressed (no ordering multiple designs on a sheet or gangs).
How can I see pricing and get samples?
All new Supacolour accounts are sent a Sample Kit along with a Users Guide containing transfer pricing and other details. You can also view pricing by logging into your account and clicking on “Pricing” in the “Dashboard Home”. Need to open an account? Click Get Started.
Are there other fees to consider?
We have taken the complexity out of ordering heat transfers: no more calculations, hidden fees or rush charges. Shipping is not included in the price of the transfers.
What do I need to know before I order Supacolour?
You will need to know what fabric you will be printing on to determine which Supacolor transfer (Wearable, Blocker, Soft Shell Blocker, Promotional) you should order. We will also need to know the colour of the fabric. If you do not know the exact colour, you can tell us if it is a light or dark coloured fabric.
Does Supacolour have a minimum order quantity?
The minimum order quantity is 20 pieces per design. You cannot split the minimum between multiple designs or accommodate more than one design within a print area.
Does Supacolour charge by the colour?
You can print unlimited colours and gradients with Supacolour. We do not charge by the colour. The price is the same whether you print one colour or a million.
How do I pay for my order?
Supacolour charges your credit card when your order is ready to ship. This is to minimize the the chance of your credit card being charged incorrectly in the event there are changes to your order and so that we can add shipping costs. You can update the credit card number or expiration date from my account before your order ships. Should your card decline, we will send you an email with a link to make payment. Orders with payment declines, will not ship until payment is made.
What if there is a problem with my order?
Please inspect your order upon receiving it. If there is a problem, notify us immediately by emailing us at email@example.com. Provide us with your job number and details about the problem. We will work with you to get you the right transfers. You can buy Supacolour with confidence.
What are my order shipping options?
For UK based customers we use UK Couriers and the shipping cost will be added at dispatch. For international customers we use DHL, and shipping cost will be added at dispatch. Larger orders may incur additional freight charges.
Do you ship internationally?
Supacolour has factories in North America, New Zealand and the United Kingdom. We can ship all over the world. Please contact us and we will work out the best facility to service you.
What kind of peel or release do Supacolour transfers have?
Supacolour transfers are designed to peel immediately while hot from pressing. We recommend you peel fast and smooth with confidence.
What kind of heat press is required to apply Supacolour?
Supacolour is a professional-grade heat transfer that is designed to work with a commercial heat press. Our transfers can work with both an air operated heat press or a manual heat press.
Important: Supacolour is not designed to be pressed with a domestic iron.
Can you help me troubleshoot with pressing?
Not all heat presses are created equal!
If you are using a Manual Press and are having issues they may be due to insufficient pressure. Pressure should be firm to very firm pressure. The trick is to find the firmest pressure without the possibility of damaging the fabric. Each press is unique!
Test with our sample kit (or extras that come with regular orders) to find your sweet spot.
Watch this video to learn How to set the right pressure for Supacolour (Manual Press).
Much less frequent are problems are related to heat or timing.
If you are still having issues pressing, please contact us firstname.lastname@example.org