Frequently Asked Questions

General Questions

Why Supacolour?

We are Supafast. Supaeasy. Supacolour.
Supacolour was created with the mission to make high-quality heat transfers so fast and easy that anyone with a heat press can become a professional printer. We streamlined every step of the process, from pricing and placing your orders to receiving your transfers and pressing them on almost any fabric. The result is the most efficient and versatile heat transfer available.

What makes Supacolour unique?

Supacolour combines the quality of traditional silkscreen techniques with the flexibility and convenience of digital printing to allow anyone with a heat press to customize textiles with premium-quality printing.

How fast can you print my transfers?

Supacolour is Supafast.
Most orders placed Monday through Friday, ship within a few business days.  Larger volumes will take longer.  Please contact us for an estimate.

How durable is Supacolour?

We tested Supacolour Wearable, Blocker and Soft Shell Blocker transfers for over 50 washes and they still looked great. These transfers are made to last!

Is Supacolour eco-friendly?

Yes, Supacolour uses water-based inks without harsh or toxic chemicals. Transfers come on recyclable transfer paper.

Do you supply heat transfer paper/sheets?

We do not supply materials or the machinery to make Supacolour.

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Artwork Questions

What level of details can Supacolour reproduce?

Our process prints millions of colors and gradients, allowing us to reproduce almost any artwork, no matter how complex. We can render fine detail as small as 1 mm tall without requiring ugly traps or borders.

Does Supacolour have art templates for the different sizing?

Yes we have a comprehensive template page that will help you work out what size you need, and then you can download a template for that size. Using our templates ensures that you provide Supacolour with the best possible file so your transfers will turn out awesome.

What sizes are available?

Your designs can be any size from tiny all the way up to  up to 16.5×11.7. Just find the right size category that’s right for you!

Watch this video to learn How to choose the right size category for your Supacolour.

Size cheatsheet:

What files work best for Supacolour?

Check out our art specs page for more information on this. We prefer vector PDF, but we can accept other files if they are prepared correctly. For best results, use our downloadable templates and follow the instructions contained in them.

What color profiles can Supacolour print?

Supacolour’s default print process is CMYK (actually, we run a six-color process that gives  Supacolour transfers more range in the color spectrum). We have the ability to Pantone (PMS) color match. All you need to do is indicate the colors in your order. We do not print RGB files.

What if I am not sure if my artwork is set up correctly?

Follow our art specifications as best as you can.  If you are still not sure, submit your order to us anyways.  We will review your order and notify you if there are any issues.  Supacolour will work with you to make sure that we help you print the best transfers possible.

Does Supacolour provide art proofs?

Supacolour does not provide art proofs as a part of its ordering process. Our goal is to produce your Supacolour as quickly as possible. Our process is very accurate. As long as you upload great artwork, we’ll make great transfers.

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Ordering Questions

How do I order Supacolour?

Supacolour is available for purchase through our website. Customers are asked to enter the orders online to expedite the processing of the job and to minimize mistakes.

Watch this video to learn How to Order Supacolour.

How is Supacolour priced?

Supacolour is priced based on transfer type, size and quantity.

    • Step 1: Choose the transfer that works best for the fabric you want to print on.
    • Step 2: Select the smallest size category that your design fits in.
    • Step 3: Cross reference the size category and the desired quantity to find your price.

We only sell custom-printed individual transfers ready to be pressed (no ordering multiple designs on a sheet or gangs).

How can I see pricing and get samples?

All new Supacolour accounts are sent a Sample Kit along with a Users Guide containing transfer pricing and other details. You can also view pricing by logging into your account and clicking on “Pricing” in the “Dashboard Home”.  Need to open an account? Click Get Started.

Are there other fees to consider?

We have taken the complexity out of ordering heat transfers: no more calculations, hidden fees or rush charges.  Shipping is not included in the price of the transfers.

What do I need to know before I order Supacolour?

You will need to know what fabric you will be printing on to determine which Supacolour transfer (Wearable, Blocker, Soft Shell Blocker, Promotional) you should order. We will also need to know the color of the fabric.  If you do not know the exact colour, you can tell us if it is a light or dark coloured fabric.

Does Supacolour have a minimum order quantity?

The minimum order quantity is 20 pieces per design. You cannot split the minimum between multiple designs or accommodate more than one design within a print area.

Does Supacolour charge by the colour?

You can print unlimited colors and gradients with Supacolour.  We do not charge by the colour.  The price is the same whether you print one colour or a million.

How do I pay for my order?

Supacolour charges your credit card when your order is ready to ship.  This is to minimize the the chance of your credit card being charged incorrectly in the event there are changes to your order and so that we can add shipping costs.  You can update the credit card number or expiration date from my account before your order ships.  Should your card decline, we will send you an email with a link to make payment.  Orders with payment declines, will not ship until payment is made.

What if there is a problem with my order?

Please inspect your order upon receiving it.  If there is a problem, notify us immediately by emailing us at orders@supacolorusa-staging.jkh3v6f7-liquidwebsites.com.  Provide us with your job number and details about the problem.  We will work with you to get you the right transfers.  You can buy Supacolour with confidence.

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Shipping Questions

What are my order shipping options?

Supacolour’s standard domestic shipping option is FedEx 2 Day Air for a flat rate of $15.00 for most orders.  If you need your order delivered faster, then we can ship Next Day Air. Pricing for expedited shipping varies and a quote can be provided once your order is ready to ship.  Larger orders may incur additional freight charges. If you are local to our facility, you may also collect your order from Will Call.  For international shipping rates please contact us.

Do you ship internationally?

Supacolour has factories in North America, New Zealand and the United Kingdom.  We can ship all over the world.  Please contact us and we will work out the best facility to service you.

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Pressing Questions

What kind of peel or release do Supacolour transfers have?

Supacolour transfers are designed to peel immediately while hot from pressing.  We recommend you peel fast and smooth with confidence.

What kind of heat press is required to apply Supacolour?

Supacolour is a professional-grade heat transfer that is designed to work with a commercial heat press.  Our transfers can work with both an air operated heat press or a manual heat press.

Important: Supacolour is NOT designed to be pressed with a domestic iron or presses without adequate pressure settings, such as the Cricut Easy Press

Can you help me troubleshoot with pressing?

Not all heat presses are created equal!

If you are using a Manual Press and are having issues they may be due to insufficient pressure. Pressure should be firm to very firm pressure. The trick is to find the firmest pressure without the possibility of damaging the fabric. Each press is unique!

Test with our sample kit (or extras that come with regular orders) to find your sweet spot.

Watch this video to learn How to set the right pressure for Supacolour (Manual Press).

Much less frequent are problems are related to heat or timing.

If you are still having issues pressing, please contact us hello@supacolorusa-staging.jkh3v6f7-liquidwebsites.com.

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