Terms of Service – Supacolour UK Ltd

12/11/25

Table of Contents

1.         About These Terms

2.         Your Statutory Rights

3.         Who We Are

4.         How to Contact Us

5.         Using Our Website

6.         Creating an Account

7.         Placing Orders

8.         Pricing and Payment

9.         Product Information

10.   Your Cancellation and Return Rights

11.   Delivery

12.   Intellectual Property and Artwork

13.   Your Responsibilities

14.   Our Responsibilities and Liability

15.   Data Protection and Privacy

16.   Third-Party Services and Links

17.   Terminating Your Account

18.   Changes to These Terms

19.   Dispute Resolution

20.   General Legal Terms

 

1. About These Terms

These Terms of Service ("Terms") govern your use of the Supacolour UK Ltd website at www.supacolour.co.uk ("Website") and the purchase of products and services from us ("Services").

By accessing our Website or purchasing from us, you agree to be bound by these Terms. Please read them carefully before using our Services.

If you do not agree to these Terms, you should not use our Website or purchase from us.

These Terms apply to:

·       All visitors to our Website

·       All customers purchasing products or services

·       All users of our online platform and customer accounts

Our e-commerce platform is provided by Shopify Inc.

 

2. Your Statutory Rights

IMPORTANT: Nothing in these Terms affects your statutory rights as a consumer under UK law.

Under the Consumer Rights Act 2015, you have legal rights in relation to goods or digital content that are faulty or not as described. These include the right to:

·       Reject faulty goods and get a full refund within 30 days

·       Repair or replacement of faulty goods

·       A refund if repair or replacement is unsuccessful or impossible

·       A partial refund after 30 days for faulty goods

For full details of your consumer rights, please see:

·       Our Refund & Returns Policy

·       Citizens Advice website: www.citizensadvice.org.uk

·       Trading Standards website: www.tradingstandards.uk

These Terms do not and cannot exclude or limit your statutory consumer rights.

 

3. Who We Are

Company Name: Supacolour UK Ltd

Company Registration Number: 11910012

Registered Office: Chongqing House, 25 Spinney Hill, Oakham, Rutland, United Kingdom, LE15 6JL

VAT Number: 328999728

Trading Address: Unit A, Bracknell House, Pywell Road, Corby, NN17 5XJ, United Kingdom

We are a company registered in England and Wales.

 

4. How to Contact Us

Customer Service Email: orders@supacolour.co.uk

Phone: (+44) 1536 203461

Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT

Complaints: If you have a complaint, please contact us using the details above. We aim to respond to all complaints within 5 working days. If you're not satisfied with our response, please see Section 19 (Dispute Resolution) for information about alternative dispute resolution and your right to take legal action.

 

5. Using Our Website

5.1 Eligibility

To use our Website and purchase from us, you must:

·       Be at least 18 years old

·       Be legally capable of entering into binding contracts

·       Provide accurate and complete information when requested

If you are under 18, you may only use our Website with the involvement of a parent or guardian.

5.2 Account Security

If you create an account with us:

·       You are responsible for maintaining the confidentiality of your account credentials

·       You must notify us immediately if you suspect unauthorised access to your account

·       You are responsible for all activities that occur under your account

·       We recommend using a strong, unique password

 

5.3 Acceptable Use

When using our Website, you must not:

·       Use the Website for any unlawful purpose or in violation of any applicable laws

·       Attempt to gain unauthorised access to our systems or networks

·       Interfere with or disrupt the Website or servers

·       Transmit viruses, malware, or other harmful code

·       Collect or harvest information about other users without their consent

·       Use automated systems (bots, scrapers) without our written permission

·       Impersonate any person or entity

·       Submit false, misleading, or fraudulent information

·       Infringe on the intellectual property rights of others

·       Engage in any activity that could damage our reputation or business

5.4 Suspension of Access

We may suspend or terminate your access to the Website if:

·       You breach these Terms

·       We reasonably suspect fraudulent or unlawful activity

·       We are required to do so by law or court order

·       Continuing to provide service would cause us legal liability

We will provide reasonable notice where possible, but may suspend access immediately if necessary to prevent harm or comply with legal obligations.

 

6. Creating an Account

6.1 Account Types

We offer different account types:

·       Wholesale Accounts: For businesses purchasing heat transfers for resale or decoration

·       Retail Accounts: For individuals purchasing through our Shopify platform

6.2 Account Registration

When creating an account, you must:

·       Provide accurate, current, and complete information

·       Keep your information up to date

·       Not create multiple accounts without our permission

·       Not use another person's account without permission

6.3 Business Accounts

If you register a business account, you confirm that:

·       You have authority to bind your business to these Terms

·       All information provided about your business is accurate

·       You will comply with all applicable business regulations and tax obligations

6.4 Account Closure

You may close your account at any time by contacting us. We may close your account if you breach these Terms or if your account has been inactive for an extended period (we will notify you before doing so).

Account closure does not affect:

·       Outstanding orders or contracts

·       Payment obligations

·       Your statutory rights

·       Any provisions of these Terms intended to survive termination

 

7. Placing Orders

7.1 Order Process

When you place an order through our Website:

1.         You submit artwork and specifications through our platform

2.         We may provide a proof or order confirmation (depending on product and order size)

3.         You confirm the order details

4.         We send an order confirmation by email

5.         We begin production

Important: Your order confirmation email acknowledges receipt of your order but does not constitute acceptance. We accept your order when we begin production or dispatch the goods, whichever comes first.

7.2 Order Accuracy

You are responsible for:

·       Ensuring all artwork, specifications, and order details are correct before confirming your order

·       Reviewing any proofs we provide

·       Checking that the product type selected is suitable for your intended use

·       Verifying delivery addresses and contact information

We will:

·       Provide clear product descriptions and specifications

·       Offer guidance on product selection where appropriate

·       Provide proofs for large or complex orders where feasible

·       Confirm order details before production begins

7.3 Customised Products

Most of our products are made to order based on your specifications and artwork. This means:

·       Products are manufactured specifically for you

·       They cannot be resold to other customers

·       They are exempt from the standard 14-day cooling-off period for distance sales (see Section 10)

·       You will be asked to acknowledge this when placing your order

7.4 Order Acceptance

We reserve the right to decline or cancel orders in the following circumstances:

·       The artwork infringes intellectual property rights or is unlawful

·       We cannot verify payment information

·       Products are unavailable or discontinued

·       We suspect fraudulent activity

·       Pricing or product information was incorrect due to an error (see Section 8.3)

·       You have breached these Terms previously

·       Accepting the order would cause us to breach legal obligations

If we cancel your order before production begins, we will refund any payment received in full within 14 days.

7.5 Order Modifications

Before production starts: Contact us immediately if you need to modify or cancel an order. We will do our best to accommodate changes but cannot guarantee this once the order has been submitted.

After production starts: Orders cannot be modified or cancelled once production has begun, as products are being manufactured to your specifications.

You will receive notification when your order enters production.

 

8. Pricing and Payment

8.1 Prices

·       All prices are shown in British Pounds (GBP)

·       Prices include VAT where applicable (VAT rate will be displayed)

·       Prices exclude delivery charges unless stated otherwise

·       Delivery charges will be clearly shown before you complete your order

8.2 Price Changes

·       Prices on the Website may change at any time without notice

·       Price changes do not affect orders you have already placed and paid for

·       If we discover a pricing error before accepting your order, we will contact you to confirm whether you wish to proceed at the correct price

8.3 Pricing Errors

If we discover a significant pricing error after accepting your order but before production:

·       We will contact you as soon as possible

·       You can choose to proceed at the correct price or cancel the order

·       If you cancel, we will refund you in full within 14 days

·       We are not obliged to supply products at the incorrect lower price

8.4 Payment

Accepted payment methods:

·       Credit and debit cards (Visa, Mastercard, American Express)

·       PayPal

·       Bank transfer (for approved business accounts)

·       Other payment methods as displayed at checkout

Payment terms:

·       Retail orders: Payment required in full at time of order

·       Business accounts: Payment terms as agreed in your account setup (typically payment on order or 30-day terms for approved accounts)

Payment security:

·       All card payments are processed securely through our payment service providers

·       We do not store your full card details

·       Your payment information is encrypted during transmission

8.5 Late Payment (Business Accounts Only)

For business accounts with credit terms:

·       Payment is due within the agreed terms (typically 30 days from invoice date)

·       Late payment may incur interest charges under the Late Payment of Commercial Debts (Interest) Act 1998

·       We may suspend your account or decline future orders if payment is overdue

·       We reserve the right to pursue legal action for unpaid invoices

 

9. Product Information

9.1 Product Descriptions

We make every effort to ensure product descriptions, specifications, and images are accurate. However:

·       Colours shown on screen may vary from actual products due to monitor settings

·       Product specifications are provided as guidance and may vary slightly

·       We reserve the right to make minor modifications to products that do not affect their fundamental characteristics

9.2 Samples and Proofs

·       We may provide proofs for large or complex orders

·       Samples can be requested (charges may apply)

·       Approval of a proof confirms your acceptance of the design, colours, and specifications shown

·       Once you approve a proof, you cannot claim the product does not match the description if it matches the approved proof

9.3 Product Availability

·       We aim to fulfil all orders, but cannot guarantee product availability

·       Some products may be out of stock or discontinued

·       If a product becomes unavailable after you order, we will contact you to offer an alternative or refund

9.4 Technical Guidance

We provide technical guidance, application instructions, and product recommendations in good faith based on our experience. However:

·       You are responsible for ensuring products are suitable for your specific application

·       We recommend testing on a sample garment before full production runs

·       If you are unsure about product suitability, please contact us before ordering

 

10. Your Cancellation and Return Rights

This section provides a summary only. For full details, please see our Refund & Returns Policy.

10.1 Distance Selling Cancellation Rights (14-Day Cooling-Off Period)

For non-customised products purchased online, you have the right to cancel your order within 14 days of receiving the goods, for any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

However, this right does NOT apply to:

·       Goods made to your specifications (customised products)

·       Goods personalised for you

Most Supacolour products are customised because they are printed with your supplied artwork to your specifications. When you place an order for customised products, you will be asked to acknowledge that:

·       These goods are being made specifically for you

·       They are exempt from the 14-day cancellation right

·       You still have full rights if the goods are faulty or not as described

10.2 Faulty Products

You have legal rights if products are:

·       Faulty or defective

·       Not as described

·       Not fit for purpose

Timeline of rights:

·       Within 30 days: Full right to reject and receive a full refund

·       30 days to 6 months: Right to repair or replacement (refund if these are unsuccessful)

·       Up to 6 years: Right to remedy if fault existed at time of purchase

For full details, see our Refund & Returns Policy.

10.3 Non-Faulty Returns

We do not accept returns for:

·       Change of mind on customised products

·       Incorrect orders where you confirmed the specifications

·       Products damaged through misapplication or misuse

 

11. Delivery

11.1 Delivery Information

Before you order, we will provide:

·       Estimated delivery times

·       Delivery costs

·       Available delivery options

·       Geographic restrictions (if any)

Delivery times:

·       Are estimates only, not guarantees

·       Start from when your order enters production

·       May be affected by factors beyond our control (courier delays, customs, etc.)

11.2 Delivery Address

You are responsible for:

·       Providing an accurate and complete delivery address

·       Ensuring someone is available to receive the delivery

·       Notifying us of any special delivery requirements

If delivery fails due to incorrect address or unavailability:

·       We may charge for re-delivery

·       Risk passes to you from the first attempted delivery

·       We are not liable for delays caused by delivery failures

11.3 Risk and Title

For consumer customers:

·       Risk passes to you when you (or someone you nominate) receives the goods

·       Ownership passes to you when we receive full payment, and the goods are delivered

For business customers:

·       Risk passes when goods are handed to the courier

·       Ownership passes when we receive full payment

11.4 Delivery Problems

Delayed delivery:

·       Contact us if your order hasn't arrived within the estimated timeframe

·       We will investigate with the courier

·       If significantly delayed, you may have the right to cancel (see Consumer Rights Act 2015)

Lost or damaged in transit:

·       Inspect packages on arrival

·       Report any damage to packaging or contents within 48 hours

·       We will arrange replacement or refund for items lost or damaged in transit

 

12. Intellectual Property and Artwork

12.1 Your Artwork

When you submit artwork to us, you represent and warrant that:

·       You own the copyright or have permission to use all elements of the artwork

·       The artwork does not infringe any third party's intellectual property rights

·       The artwork does not contain unlawful, defamatory, or offensive content

·       You have authority to submit the artwork and place the order

12.2 Indemnity for Artwork

You agree to indemnify and hold us harmless against any claims, losses, damages, or expenses (including legal fees) arising from:

·       Intellectual property infringement related to your artwork

·       Breach of your warranties regarding artwork ownership

·       Use of the artwork as you have instructed

This means if someone claims we infringed their rights by printing your artwork, you are responsible for any resulting costs or damages.

12.3 Our Right to Refuse Artwork

We reserve the right to refuse to process or print any artwork if we reasonably believe it:

·       Infringes intellectual property rights

·       Contains illegal or offensive content

·       Violates these Terms or any applicable laws

·       Could damage our reputation or business

We will notify you if we decline to process your artwork and offer a full refund if no alternative is acceptable.

12.4 Use of Your Artwork

For order fulfilment:

·       You grant us a non-exclusive license to use your artwork solely for producing your order

·       We may reproduce, modify (for technical purposes only), and print your artwork

·       This license ends when we complete your order, except as noted below

For business purposes:

·       We may retain your artwork for record-keeping and quality assurance purposes

·       Retention periods are set out in our Privacy Policy

·       We will not use your artwork for marketing without your explicit permission

·       We will not sell or license your artwork to third parties

Marketing use:

·       We may request permission to display your completed products in our portfolio or marketing

·       This is always optional and requires your separate consent

·       You can withdraw consent at any time

12.5 Our Intellectual Property

All content on our Website, including:

·       Text, graphics, logos, images

·       Software and functionality

·       Trademarks and brand elements

·       Product designs and technical specifications

is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

·       Copy, reproduce, or distribute our content without permission

·       Use our trademarks or branding without authorization

·       Reverse engineers our software or systems

·       Create derivative works from our content

12.6 Trademark Compliance

If you order products bearing third-party trademarks (licensed brands, official logos, etc.), you confirm that:

·       You have proper authorization to use these trademarks

·       You will use the products only for authorized purposes

·       You understand we may require proof of authorization before processing your order

 

13. Your Responsibilities

When using our Services, you are responsible for:

13.1 Accurate Information

·       Providing accurate and complete information when ordering

·       Keeping your account information up to date

·       Notifying us of any changes to your contact or delivery details

13.2 Application of Transfers

·       Following our application guidelines

·       Testing products before full production runs

·       Ensuring compatibility between transfers and garments

·       Proper storage and handling of transfers before application

·       Training your staff on correct application procedures (if applicable)

13.3 Legal Compliance

·       Complying with all applicable laws in your use of our products

·       Obtaining necessary licenses or permissions for commercial use

·       Meeting any regulatory requirements for your industry

·       Proper labelling and safety compliance for finished products you sell

13.4 Product Use

·       Using products only for their intended purpose

·       Following safety guidelines and technical specifications

·       Not misusing or tampering with products

·       Proper disposal of materials in accordance with environmental regulations

 

14. Our Responsibilities and Liability

14.1 Our Obligations

We will:

·       Provide products that match their descriptions

·       Manufacture products with reasonable care and skill

·       Meet the requirements of the Consumer Rights Act 2015

·       Process your personal data in accordance with data protection laws

·       Provide reasonable customer support

14.2 What We Are Responsible For

We are liable to you for:

·       Death or personal injury caused by our negligence

·       Fraud or fraudulent misrepresentation

·       Breach of your consumer rights under the Consumer Rights Act 2015

·       Any other liability that cannot be excluded or limited under UK law

·       Defective products that cause damage to your property (subject to the limits in Section 14.4 for business customers)

14.3 What We Are Not Responsible For

We are not liable for:

·       Losses caused by your failure to follow application instructions

·       Damage to garments or materials you apply transfers to (except where caused by defective transfers)

·       Business losses (see Section 14.4)

·       Losses caused by events outside our reasonable control (see Section 20.3)

·       Losses caused by third-party services (payment processors, couriers, etc.) except where we have failed to exercise reasonable care in selecting them

·       Indirect or consequential losses that were not foreseeable when you placed your order

14.4 Limitation of Liability (Business Customers Only)

If you are using our Services for business purposes:

·       We do not exclude liability for the matters in Section 14.2

·       Our total liability for any claim is limited to the value of the specific order giving rise to the claim

·       We are not liable for loss of profits, loss of business, loss of revenue, or loss of anticipated savings

·       We are not liable for indirect or consequential losses

These limitations do not apply to consumer customers - your statutory rights are unaffected.

14.5 Reasonableness

We believe all limitations and exclusions in these Terms are reasonable. If any court or authority decides they are not reasonable, only that specific provision will not apply, and the rest of these Terms will remain in effect.

15. Data Protection and Privacy

15.1 How We Use Your Information

We collect and process personal information in accordance with:

·       UK General Data Protection Regulation (UK GDPR)

·       Data Protection Act 2018

·       Privacy and Electronic Communications Regulations (PECR)

For full details, see our Privacy Policy.

15.2 What Information We Collect

We collect information including:

·       Contact details (name, email, phone, address)

·       Order and payment information

·       Account information

·       Artwork and design files

·       Website usage data

·       Communications with us

15.3 Your Data Protection Rights

You have the right to:

·       Access your personal information

·       Correct inaccurate information

·       Request deletion of your information

·       Object to processing of your information

·       Withdraw consent where we rely on it

·       Lodge a complaint with the Information Commissioner's Office (ICO)

For full details of your rights and how to exercise them, see our Privacy Policy.

15.4 Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, you are responsible for:

·       Keeping your account credentials secure

·       Not sharing your password

·       Notifying us immediately of any security breaches

 

16. Third-Party Services and Links

16.1 Third-Party Services

We use third-party service providers for:

·       Payment processing (e.g., Stripe, PayPal, Shopify Payments)

·       Delivery and logistics

·       Website hosting and e-commerce platform (Shopify)

·       Analytics and marketing tools

When you use our Services, you may also be subject to these providers' terms and privacy policies.

16.2 Payment Processors

·       All payment transactions are handled by secure third-party payment processors

·       We do not store your complete card details

·       Your payment information is subject to the payment processor's terms and privacy policy

·       We are not responsible for payment processor errors, though we will assist in resolving issues where possible

16.3 External Links

Our Website may contain links to third-party websites. We are not responsible for:

·       The content, accuracy, or availability of external sites

·       The privacy practices of third-party sites

·       Any products, services, or information available on external sites

We recommend reviewing the terms and privacy policies of any external sites you visit.

16.4 Third-Party Tools and Integrations

We may provide access to third-party tools or integrations. These are provided "as-is" without warranties. Your use of third-party tools is at your own risk and subject to the third party's terms.

 

17. Terminating Your Account

17.1 Your Right to Close Your Account

You may close your account at any time by:

·       Contacting us at orders@supacolour.co.uk

·       Following account closure procedures in your account settings

When you close your account:

·       We will confirm closure within 5 working days

·       You remain responsible for any outstanding orders or payments

·       We will retain some information as required by law (see Privacy Policy)

·       You cannot reactivate a closed account (you would need to create a new account)

17.2 Our Right to Suspend or Close Your Account

We may suspend or terminate your account if:

·       You materially breach these Terms

·       You provide false or misleading information

·       We reasonably suspect fraudulent or unlawful activity

·       You engage in conduct that damages our reputation or business

·       Your account has been inactive for more than 2 years (we will notify you first)

·       We are required to do so by law

Before termination, we will usually:

·       Notify you of the issue

·       Give you an opportunity to remedy the breach (where appropriate)

·       Explain our reasons for termination

We may terminate immediately without notice if:

·       Continued service would cause us legal liability

·       We suspect serious fraud or criminal activity

·       There is a risk of harm to us, our customers, or third parties

17.3 Effect of Termination

Upon termination:

·       Your access to the Website and account will be revoked

·       Outstanding orders may be cancelled or completed at our discretion

·       You must pay any outstanding amounts owed

·       Provisions intended to survive termination will continue (including payment obligations, intellectual property provisions, limitation of liability, and dispute resolution)

 

18. Changes to These Terms

18.1 How We May Change These Terms

We may update these Terms from time to time to reflect:

·       Changes in law or regulatory requirements

·       Changes to our business practices or Services

·       Improvements or modifications to our Website

·       Security or technical considerations

18.2 Notification of Changes

When we make changes:

·       We will update the "Last Updated" date at the top of this page

·       For significant changes, we will provide additional notice (email or prominent Website notification)

·       The updated Terms will be posted on our Website

18.3 Effect of Changes

For future transactions:

·       Changes take effect immediately upon posting

·       Your continued use of the Website constitutes acceptance

For existing orders:

·       Orders placed before changes are governed by the Terms in effect when you ordered

·       Material changes affecting existing orders require your explicit consent

18.4 Your Options

If you do not agree with changes:

·       You can close your account (see Section 17)

·       You can stop using our Services

·       Orders already placed remain subject to the original Terms

 

19. Dispute Resolution

19.1 Contact Us First

If you have a complaint or dispute, please contact us first:

·       Email: orders@supacolour.co.uk

·       Phone: (+44) 1536 203461

We will:

·       Acknowledge your complaint within 2 working days

·       Investigate thoroughly

·       Respond with our proposed resolution within 5 working days (or longer for complex matters - we will keep you informed)

19.2 Alternative Dispute Resolution (ADR)

If we cannot resolve your complaint to your satisfaction, you may use alternative dispute resolution:

For consumer disputes:

·       You can refer your complaint to a certified ADR provider

·       Information about ADR providers is available from Citizens Advice: www.citizensadvice.org.uk

·       We will cooperate with any ADR process you initiate

Online Dispute Resolution Platform:

·       The European Commission provides an online dispute resolution platform at: https://ec.europa.eu/consumers/odr (though this is primarily for EU consumers, it may still be accessible)

19.3 Your Right to Take Legal Action

Nothing in these Terms prevents you from:

·       Taking legal action through the courts

·       Making a complaint to Trading Standards

·       Reporting us to any regulatory authority

Consumer customers: You can bring legal action in your local court (where you live).

Business customers: Legal action must be brought in the courts of England and Wales (see Section 20.4).

 

20. General Legal Terms

20.1 Entire Agreement

These Terms, together with:

·       Our Privacy Policy

·       Our Refund & Returns Policy

·       Your order confirmation

constitute the entire agreement between you and us regarding your use of our Services.

These Terms supersede any prior agreements, communications, or understandings (written or oral) relating to the subject matter.

20.2 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court:

·       That provision will be modified to the minimum extent necessary to make it enforceable

·       If it cannot be modified, it will be removed

·       The remaining provisions will remain in full effect

20.3 Force Majeure

We are not liable for failure to perform our obligations if caused by events beyond our reasonable control, including:

·       Natural disasters, severe weather, pandemics

·       War, terrorism, civil unrest

·       Government actions, embargoes, sanctions

·       Labour disputes, strikes

·       Failure of utilities, telecommunications, or internet services

·       Supplier failures or material shortages

If a force majeure event prevents us from fulfilling your order for more than 30 days, either party may cancel the order and we will refund any payment received.

20.4 Governing Law and Jurisdiction

These Terms are governed by the law of England and Wales.

For consumer customers:

·       You can bring legal proceedings in your local court (where you habitually reside)

·       We can only bring proceedings against you in your local court

For business customers:

·       Both parties agree to the exclusive jurisdiction of the courts of England and Wales

·       Legal proceedings must be brought in those courts

20.5 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

Any waiver must be in writing and signed by an authorized representative.

20.6 Assignment

You cannot transfer your rights or obligations under these Terms to anyone else without our written consent.

We may transfer our rights and obligations to:

·       Another company within our group

·       A successor company (in the event of a sale or merger)

We will notify you if this happens and it will not affect your rights under these Terms.

20.7 Third-Party Rights

These Terms are between you and us. No third party has any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

20.8 Notices

To send us legal notices:

·       Email: orders@supacolour.co.uk

·       Post: Supacolour UK Ltd, Unit A, Bracknell House, Pywell Road, Corby, NN17 5XJ, United Kingdom

We will send notices to you:

·       At the email address in your account

·       To your registered address

·       By posting on our Website (for general notices)

Notices are deemed received:

·       Email: 24 hours after sending

·       Post: 3 working days after posting

·       Website: When posted

21. Accessibility

We are committed to making our Website accessible to all users, including those with disabilities.

Our commitment:

·       We strive to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards

·       We regularly review and improve our Website's accessibility

·       We welcome feedback on accessibility improvements

If you experience difficulty accessing our Website:

·       Contact us at orders@supacolour.co.uk or (+44) 1536 203461

·       We will do our best to provide the information in an alternative format

·       We will work to resolve accessibility issues promptly

 

Questions About These Terms?

If you have any questions about these Terms of Service, please contact us:

Email: orders@supacolour.co.uk

Phone: (+44) 1536 203461

Address: Supacolour UK Ltd, Unit A, Bracknell House, Pywell Road, Corby, NN17 5XJ, United Kingdom

By using our Website and Services, you confirm that you have read, understood, and agree to these Terms of Service.